Solutions
Every recommendation in our library is written for a working service business, with a clear workflow and a sensible level of automation.
Enquiries arrive when nobody is free to answer, so some never get a reply.
The same handful of questions are answered manually many times a week.
Bookings and job scheduling are managed by hand across calls, paper or spreadsheets.
Quotes are written from scratch and take days to reach the customer.
Sent quotes go quiet and nobody chases them.
Overdue invoices are chased by hand, when someone remembers.
The same information is typed into more than one system.
Customer details live in inboxes, notebooks and spreadsheets rather than one place.
Key knowledge and decisions sit with one person.
Tasks are assigned verbally or by message and tracked in people's heads.
Reviews are only requested occasionally, if at all.
Past customers are rarely contacted again.